Doprastav

Head of IT Services

• responsible for infrastructure and application team


• ensuring that the best possible levels of service quality and availability are maintained

• responsible for providing IT support to 750 internal users

• responsible for infrastructure consolidation project and cost saving


• responsible for long range direction of technological planning and development


• responsible for infrastructure and application architecture


• ensuring that the architecture can support changing needs of the business

• responsible for strategy and planning


• execution and development of disaster recovery and business continuity plan

• restoring normal service operation as quickly as possible in order to minimalize the impact for business operation

MM Systems

IT Project engineer

- proposal of IT architectures for customers

- implementation and support of proposed solutions

- 3rd level IT infrastructure support

Hewlett Packard

3rd level support technician

- responsible for 3rd level technical support of HP customers

projects :

- transition of IT support for customers from EDS Switzerland to HP

                - consolidation of existing environment to HP standards 

                - creation and application of Incident management process

                - standardization of monitoring model and reduction of alerts

                - ensuring that 1st/2nd/3rd level support teams are able to provide 

                  best possible levels of service quality and SLA for transitioned customers

Hewlett Packard

3rd level support technician

- responsible for 3rd level technical support of HP customers

projects :

-    conversion of physical enviroment to virtual environment based on  VMware ESX 3.5