An efficient and effective IT Manager with in-depth knowledge and experience of IT Service / Project Management, having worked a number of years in the industry I have built up a structured view of IT Service with good practical experience. In my role as an IT Manager I control and manage all aspects of all aspects of the Service delivered from my group and interact with other departments to ensure proper working procedures. My other responsibility is to manage and motivate colleagues into being a 'best in class' department and to create a good working environment.
 
A full team player and people person who is used to working directly with customer peers in solving complex and time critical problems.
 
Take pride in myself as being in the position of “person of subject matter“, solving customer problems within SLA timescales.
 
 

  IT Consulting:
 
 ITIL Service Level Management
 Availability Management
 Change / Incident / Problem Management
 Configuration Management
 Delivery Management
 Deployment / Release Management
 IT Operations Management
 Project Management / Transition 2 Production /T2P