- network components such as router, switches, WLAN access
- telephone infrastructure, such as Voice Gateways, analogue connectivity, etc.
- DICT equipment, such as pc, laptop, fax, screens, (multifunction) printers, peripherals
***Moreover you need deep knowledge of various IT Software technologies:***
- Server & Client OS W2K8 / W2K12, WINDOWS 7/10
- Windows OS standard and administration tools and interfaces
- OS near application (e.g. driver, MS Office)
- several years of professional experience as Windows OS administrator in complex banking IT environments
- assertiveness in dealing with customer support situations
- ability to communicate with clients and to transfer complex IT context
- ITIL process know how and experience
- familiar with used support tools HP Service Manager and Remedy
Ihre Aufgaben
- Manage all incoming DICT related incidents from the customer which has been forwarded by 1st level Contact Center to 2nd level Distributed Operating Center
- Analyze incident root cause & propose solutions in a customized Windows client environment
- Involve other down-streamed support units for solution design
- Process customer change requests
- Manage the communication with customer during incident processing
- Cross country collaboration with other Operating Centers
- Familiar with used support tools HP Service Manager and Remedy
Kontakt
Cegeka Deutschland GmbH
Susanne Karopka
Martin-Behaim-Straße 22
63263 Neu-Isenburg
Tel. +49 6102 8235 832
Fax +49 6102 8235 789
susanne.karopka@cegeka.de
