- working experience/profound knowledge in user support or as Service Desk Agent with the mentionned products/environment
- English fluent/business fluent (Level C1)
- German at Level B2 or higher
Ihre Aufgaben
- User account creation/modification/closure/deletion and access rights management via MS AD or successor
- Mailbox creation/management/closure via MS exchange Admin Center, MaaS360 or successor
- Phone and Jabber instant messaging configuration/management via Cisco Unified Communications System or successor
- Webex account creation/modification/closure via service provider portal
- MFA support via MS Azure portal or successor
- Introducing newcomers to the IT environment
- Project support such as Softphones, mailbox cleanup, network share reorg exercise, etc.
- Training and coaching support for (new) IT services
- Communication support (intranet, maintenance messages, etc.)
- Basic maintenance on local printers, MFDs and print server (toner and supplies replacement, remove paper jams, user administration, etc.)
- Checking filtered mails via SpamManagement Engine Spam Titan or successor
- Backup/Restoration of local files via Veritas DLO or successor
- Ticket creation and follow up on tickets on ticketing tools of external service providers and sync to the customers internal ticketing tool Omnitracker or successor
Kontakt
Cegeka Deutschland GmbH
Mark Körber
Martin-Behaim-Straße 22
63263 Neu-Isenburg
Tel. +49 6102 8235 831
Fax +49 6102 8235 789
mark.koerber@cegeka.de